Shipping policy
Effective date: August 27, 2026
Thank you for choosing Sunrise Bearings Florida. This Shipping Policy explains how orders placed through sunrisebearingsfl.com are processed, shipped, tracked, and delivered.
Order Processing
Most in-stock orders are processed within 1–3 business days after payment and order information have been successfully verified.
Orders placed on weekends or recognized holidays will begin processing on the next business day. Processing times may be longer for:
- Special-order or backordered products.
- High-volume or freight shipments.
- Products requiring additional availability or compatibility verification.
- Orders with incomplete or inaccurate shipping information.
Processing time is separate from carrier transit time.
Product Availability
Product availability may change before an order is processed. If an item is unavailable, backordered, or subject to an extended lead time, we will contact you using the email address or telephone number provided with your order.
We will provide an estimated shipping date when available. You may accept the revised estimated date, select an available alternative, or cancel the affected item for a full refund before shipment.
Shipping Destinations
We currently ship only within the United States.
Orders must be delivered to a United States address available during checkout. We do not ship internationally at this time.
Certain products, weights, dimensions, or delivery addresses may require a custom freight quotation.
Shipping Methods and Rates
Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout whenever possible.
Shipping costs may depend on:
- The destination address.
- Package weight and dimensions.
- The selected delivery service.
- Carrier surcharges.
- Freight or special-handling requirements.
We may use UPS, FedEx, USPS, freight carriers, or another suitable delivery provider depending on the order and destination.
Estimated Delivery Times
After processing, standard domestic delivery generally takes 3–7 business days. Delivery estimates are not guaranteed and may vary depending on the carrier, destination, product availability, weather, holidays, service interruptions, or other circumstances beyond our reasonable control.
Any delivery date shown at checkout or in an order confirmation is an estimate unless Sunrise Bearings Florida expressly confirms otherwise in writing.
Order Tracking
When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address associated with the order.
Tracking information may require up to 24–48 hours to become active after the carrier receives the shipment.
Freight shipments may require the carrier to contact the customer to schedule delivery. The customer is responsible for providing accurate contact information and being available to receive the shipment.
Shipping Delays
If we cannot ship an order within the time originally stated, or within 30 days when no specific shipping time was provided, we will notify the customer and provide available options.
Depending on the circumstances, the customer may:
- Consent to a revised shipping date.
- Cancel the delayed portion of the order.
- Receive a full refund for merchandise that will not be shipped.
Carrier transit delays that occur after an order has been transferred to the carrier may be outside our direct control, but we will provide reasonable assistance when investigating the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
Additional shipping charges resulting from an incorrect address, refused delivery, inaccessible delivery location, or unsuccessful delivery attempt may be the customer’s responsibility.
Damaged Shipments
Please inspect all packages promptly upon delivery.
If a shipment arrives visibly damaged:
- Note the damage with the carrier before accepting the shipment whenever possible.
- Photograph the packaging, shipping label, and damaged product.
- Keep all original packaging and materials.
- Contact us within 3 business days of delivery.
Do not install or use a damaged product before contacting us. Installation or use may affect our ability to process a carrier claim or replacement.
Lost or Missing Shipments
If tracking shows that a shipment has not been delivered within the expected period, contact us so we can assist with a carrier investigation.
If tracking shows “delivered” but the package cannot be located, please first:
- Verify the shipping address.
- Check all entrances and delivery areas.
- Ask household members, employees, neighbors, or building personnel.
- Contact the carrier directly.
Carrier investigations may take several business days. Refunds or replacements for lost shipments are evaluated after the carrier investigation is completed.
Refused and Undeliverable Shipments
Orders returned because they were refused, unclaimed, or undeliverable may be subject to the actual outbound and return shipping charges.
Any eligible refund will be handled according to our Return and Refund Policy after the returned merchandise is received and inspected.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
An order may be canceled without shipping charges if it has not entered fulfillment or been transferred to a carrier. Special-order products, custom orders, or orders that have already shipped may not be eligible for cancellation.
Orders that have shipped are handled according to our Return and Refund Policy.
Contact Us
For questions regarding shipping, tracking, delays, or delivery, please contact:
Sunrise Bearings Florida LLC
4558 N Hiatus Rd.
Sunrise, FL 33351
United States
Email: info@sunrisebearingsfl.com
Website: https://sunrisebearingsfl.com